Privacy Policy

Effective Date: June 27, 2026

Privacy Policy

EDRA Inc., doing business as LaVida Massage Ballantyne ("LaVida Massage Ballantyne," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or communicate with us.

Information We Collect

We may collect the following information:

Name

Phone number

Email address

Mailing address (if provided)

Appointment requests

Information you submit through contact forms

SMS communication preferences

Website usage information collected through cookies and analytics

How We Use Your Information

We use your information to:

Schedule and manage appointments

Respond to inquiries

Provide customer support

Send appointment reminders

Send promotional offers and marketing communications (only where permitted or with your consent)

Improve our services and website

Comply with legal obligations

SMS Communications

If you opt in to receive SMS messages from LaVida Massage Ballantyne, you may receive:

Appointment confirmations

Appointment reminders

Membership information

Promotional offers

Customer service communications

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message.

For assistance, reply HELP or contact us directly.

SMS Privacy

Mobile information will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Information Sharing

We do not sell your personal information.

We may share information only when necessary with trusted service providers that assist us in operating our business, processing appointments, processing payments, or delivering communications. These providers are required to safeguard your information.

We may also disclose information when required by law.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic.

You may disable cookies through your browser settings, although doing so may affect website functionality.

Your Rights

You may request to:

Access your personal information

Correct inaccurate information

Request deletion of your information where legally permitted

Withdraw consent for marketing communications

To exercise these rights, please contact us.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as online scheduling, payment processing, analytics, or messaging providers. We are not responsible for the privacy practices of these third parties.

Contact Us

EDRA Inc.
Doing Business As: LaVida Massage Ballantyne

12206 Copper Way, Suite 120
Charlotte, NC 28277

Phone: (Use your GoHighLevel SMS number here)

Email: (Insert your business email)

If you have any questions regarding this Privacy Policy, please contact us using the information above.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.